PAAAWS PACK

FAQs

Does it work with iPhone?

Not yet. The app uses Bluetooth in Chrome on Android phones. iPhones can't connect to the bag at the moment.

How is the screen powered?

By a 5V USB power bank in the bag. You can add our PAAAWS power bank for £15 when you order, and it lasts up to 12 hours. Brighter settings use more power, so the Torch and full brightness run it down faster. Other power banks will vary. Don't charge it overnight or leave it charging unattended.

Can I use it in the rain?

Keep the LED screen away from water and moisture. Water damage isn't covered by the warranty.

How much is delivery?

£4.99 with Royal Mail Tracked 48. Orders leave within 1–3 working days, then take 2–4 working days. We deliver to UK addresses only.

Can I return it?

Yes, within 14 days of delivery if it's unused and in its original packaging. Return postage is paid by you. See our policies.

What if it's faulty?

Tell us within 7 days of delivery with a short video. Once we've confirmed a manufacturing fault, we send a replacement and cover the return postage. Every bag has a 3-month warranty.

Can I take it to school?

Some schools don't allow LED bags, so please check your school's rules before you buy.

Who can order?

You need to be 16 or over to order. If you're under 18, a parent or guardian must place the order for you.

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