PAAAWS Paks

Policies & Terms Documentation

This document contains:

1. Terms & Conditions

2. Refund Policy

3. Shipping Policy

4. Warranty Policy

5. Privacy Policy

6. App Safety & Usage Policy

7. Returns Policy

1. TERMS & CONDITIONS

Trading Name: PAAAWS Paks

Legal Entity: PAAAWS LTD

Company Number: 16445356 (registered in England and Wales)

Registered Address: [INSERT REGISTERED ADDRESS]

Returns Warehouse: [INSERT WAREHOUSE ADDRESS]

Effective Date: [INSERT LAUNCH DATE]

1.1 Definitions

• "Company" means PAAAWS LTD (company no. 16445356) trading as PAAAWS Paks.

• "Customer" means any person who purchases a product from the Company.

• "Product" means LED backpacks, LED boards, and related accessories.

• "App" means the PAAAWS PACK LED control application used to operate the product's screen.

• Phone required: the App works on Android phones using the Chrome browser. It does not currently work on iPhone. An Android phone is needed to control the LED screen.

1.2 Use of Website

• You must be 16 years or older to place an order. If you are under 18, a parent or guardian must place the order on your behalf and accept these terms.

• Information on this website may change at any time without notice.

1.3 Pricing & Payments

• All prices are displayed in GBP (£) and include VAT where applicable.

• Accepted payment methods: debit card, credit card, Klarna, Clearpay, and Laybuy.

• Orders are confirmed only once payment or finance approval has been received.

1.4 Orders

• Processing time is typically 1–3 working days.

• A confirmation email with tracking information will be provided once dispatched.

• The Company reserves the right to cancel orders suspected of fraud.

1.5 Delivery

• Carriers: Royal Mail or equivalent courier service.

• Standard delivery (Tracked 48): 2–4 working days.

• Express delivery (Tracked 24): 1–2 working days.

• Delays caused by the courier are not the Company's responsibility.

• Delivery is available to UK addresses only. International shipping is not currently offered.

1.6 Returns & Refunds

Please refer to our full Returns Policy and Refund Policy below. In summary: you have 14 calendar days from delivery to return unused items. Faulty items will be replaced after verification.

1.7 Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days from the day after you receive your goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by messaging us on WhatsApp on 07479 797985 or emailing support@paaawspack.co.uk, with your order number and a statement that you wish to cancel.

You must return the goods to us within 14 days of notifying us of the cancellation. The goods must be unused, in original condition, and in original packaging. You are responsible for the cost of return shipping unless the item is faulty.

1.8 Warranty

All products come with a 3-month standard warranty. Optional Protection+ extended cover is available for purchase. See full Warranty Policy below.

1.9 App Usage

• Customers must not display prohibited content including: pornography, hate speech, threats, harassment, violence, or any illegal content.

• The Customer is solely and legally responsible for all content displayed on the LED board.

See full App Safety & Usage Policy below.

1.10 Liability

The Company is not liable for:

• Misuse of the product

• Water damage

• School or institutional bans on LED bags

• Personal injury resulting from ignoring safety instructions

• Loss of personal items

Maximum liability is limited to the cost of the product purchased.

1.11 Age & School Use

• Customers (or their parent/guardian) are responsible for checking their school's rules regarding LED bags before purchase.

• The Company is not responsible if schools ban or restrict the use of LED bags.

1.12 Intellectual Property

All images, branding, logos, and packaging designs are the property of PAAAWS LTD and may not be reproduced without permission.

1.13 Privacy

See our full Privacy Policy below for details on how we collect, use, and protect your data.

1.14 Amendments

The Company may update these terms at any time. Continued use of the website constitutes acceptance of any changes.

1.15 Contact

WhatsApp: 07479 797985 (main contact)

Website: contact form at paaawspack.co.uk

Reply times: within 12 hours, Monday to Friday. Messages sent at the weekend are answered on Monday morning.

Email: support@paaawspack.co.uk

Registered Address: [INSERT REGISTERED ADDRESS]

Returns Warehouse: [INSERT WAREHOUSE ADDRESS]

2. REFUND POLICY

2.1 Change of Mind

• Returns are accepted within 14 calendar days of delivery.

• Items must be unused, unmarked, and in original packaging with all accessories included.

• Customer is responsible for return postage costs.

2.2 Refund Processing

• Refunds will be processed within 5–10 working days after inspection confirms the item meets return conditions.

• Original shipping fees are non-refundable.

• Refunds will be issued to the original payment method.

2.3 Faulty Items

• Faults must be reported within 7 days of delivery with clear video or photo evidence.

• Once the fault is verified as a manufacturing defect, a replacement will be issued at no cost.

• The Company will cover return shipping for verified manufacturer faults.

2.4 Exceptions (No Refunds)

Refunds will not be issued for:

• Items showing signs of wear or use

• Water damage

• Impact or drop damage

• Damage from overcharging or electrical misuse

• Items with missing accessories or packaging

• Products where the LED board has been physically modified or tampered with

3. SHIPPING POLICY

3.1 Dispatch Times

• Orders are dispatched within 1–3 working days.

• During busy periods (e.g., back-to-school season, holidays), dispatch may take longer.

3.2 UK Delivery Options

• Tracked 48: 2–4 working days

• Tracked 24: 1–2 working days

• Next Day (if available): Order before 12pm for next working day delivery

Note: We currently ship to UK addresses only. International shipping is not available at this time.

3.3 Tracking

Tracking information is provided automatically via email and/or SMS once your order has been dispatched.

3.4 Lost Parcels

• If your parcel is lost, we will investigate with Royal Mail.

• A replacement will only be issued after Royal Mail confirms the parcel is lost.

3.5 Incorrect Address

• The Customer is responsible for providing the correct delivery address.

• No refund or re-shipment will be provided if the delivery fails due to an incorrect address entered by the Customer.

4. WARRANTY POLICY

4.1 Standard Warranty (Free – 3 Months)

What's Covered:

• LED board malfunction

• Screen defects (e.g., dead pixels, display failure)

• Electronic failure not caused by the user

What's NOT Covered:

• Drops or impact damage

• Water or liquid exposure

• Damage from overcharging or incorrect charging methods

• Unauthorised repairs or modifications

4.2 Warranty Claim Process

To make a warranty claim, you must provide:

• Proof of purchase (order confirmation or receipt)

• Video evidence clearly showing the fault

• Proof of delivery date

Once verified, the Company will issue a replacement.

4.3 Protection+ Extended Cover (£50/year)

• Covers up to 3 LED board replacements per year for accidental damage or manufacturer defects.

• Customer must return the damaged board within 14 days of receiving the replacement.

• If the damaged board is not returned within 14 days, no further replacements will be provided.

• Protection+ can be renewed every 12 months.

4.4 Fraud Prevention

Warranty will be cancelled immediately if:

• A customer attempts to use someone else's damaged board to claim a replacement

• Fake or misleading claims are submitted

5. PRIVACY POLICY

5.1 What Data We Collect

• Name

• Email address

• Phone number

• Delivery address

• Order details and transaction history

• App usage data related to LED settings (does not include personal content you display)

5.2 Why We Collect It

• To process and fulfil your orders

• To ship products to you

• To provide warranty and customer support

• To improve your customer experience

5.3 How We Store Data

• All data is stored securely in encrypted systems.

• Access is limited to authorised staff only.

• We never sell your data to third parties.

5.4 Third-Party Services

We use the following third-party services to process orders and payments:

• Payment processors: Klarna, Clearpay, Stripe, and others

• Shipping services: Royal Mail

Each provider operates under their own privacy policy.

5.5 Data Retention

• Order data is stored for up to 7 years as required by law.

• Marketing data can be deleted upon request.

5.6 Your Rights

Under GDPR and UK data protection law, you have the right to:

• Request deletion of your personal data

• Request correction of any errors

• Request access to your personal data

To exercise any of these rights, email: support@paaawspack.co.uk

6. APP SAFETY & USAGE POLICY

6.1 Prohibited Content

Customers must NOT display the following content on the LED board:

• Pornographic or sexually explicit content

• Graphic violence or gore

• Hate speech or discriminatory content

• Gang signs or symbols

• Threatening, abusive, or harassing messages

• Racist or discriminatory imagery or text

• Copyrighted material without permission

6.2 Customer Responsibility

The Customer is fully and solely responsible for:

• All content they upload to and display on the LED board

• How the bag is used in public spaces

• Any legal consequences arising from displayed content

• Any school or institutional consequences from displayed content

The Company accepts no liability for any content displayed by the Customer.

6.3 Safety Guidelines

• Keep the LED board away from water and moisture

• Charge only with a 5V USB power source

• Do not leave the product charging overnight or unattended for extended periods

• Avoid dropping, crushing, or applying pressure to the LED screen

7. RETURNS POLICY

7.1 Returns Address

[INSERT WAREHOUSE ADDRESS]

Important: No returns will be accepted at any address other than the designated returns warehouse.

7.2 Conditions for Returns

Returns will be accepted if:

• The return is requested within 14 calendar days of delivery

• The product is unused and in original condition

• All original packaging is included

• The LED board is unmarked and undamaged

• The bag is unmarked and undamaged

• All accessories are included

7.3 Faulty Items

• Manufacturing faults must be reported within 7 days of delivery.

• Clear video evidence of the fault is required.

• Verified manufacturer faults will be replaced free of charge.

7.4 Return Shipping Costs

• Change of mind returns: Customer pays return shipping.

• Verified manufacturer faults: Company pays return shipping.

End of Document

PAAAWS Paks – PAAAWS LTD (company no. 16445356)

support@paaawspack.co.uk

Document last updated: [INSERT DATE]